FAQ's

ABOUT bramble!

bramble! is a Massachusetts based interior design and home furnishings retailer. We strive to become an online platform of design furniture at affordable prices. Our mission is to create a shopping experience and a brand that our customers can rely on bringing high quality and excellent service. 

Do you have any stores or showrooms? 

Yes! Our brand new design studio and retail shop is now open in Great Barrington, MA. Sign up for our newsletter to stay up to date on all new product launches.

Where are you located?   

We are located in the beautiful Berkshires in Western Massachusetts. Our products are shipped from all over the US as well as Montreal, Quebec in Canada.

How do I know that the quality is good without seeing the furniture? 

Our primary goal is to provide best production of incredible designs at a price that will not leave you feeling left out. We are very proud to provide the public with a selection of goods that will look terrific and last for many years to come. However, if for some reason you are not satisfied with your purchase please feel free to contact us and let us know. bramble! offers a 7-day money back guarantee if you are not satisfied with your purchase.

   

PRODUCTS

Do your products come ready-to-assemble? 

In order to provide our customers with quality products at great prices, many items are ready-to-assemble.

  

PURCHASING & ORDERS   

Do you offer volume discounts? 

bramble! provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s). Volume discounts also apply to commercial furniture, hotel furniture, club furniture and office fit-outs. You can contact us via our page Contact Us or email us at trade@thebramble.us for special pricing and we will get back to you shortly.

 

DELIVERY

Where do you ship?  

bramble! will ship products to the continental United States. Shipment to a P.O. Box, however, will be refused.

What is the expected delivery time if I order today? 

All products in stock are shipped out within 3 to 5 business days. Transit times will vary based on shipping method and final destination. Special order items will have lead times noted in the product's description. For more information, please contact us at hello@thebramble.us. 

How much will I pay for shipping? 

All our pricing includes FREE shipping on orders above $1,000 (before taxes) within the continental United States.

Delivery charges are added to the cost of the product if the total order (before taxes) is less than $1,000. We charge a flat $99 delivery fee for clients in continental United States. All shipping costs are inclusive of insurance. 

How will my order be shipped? 

We use leading furniture delivery companies to handle our orders, each one selected depending on the final destination, weight and size of the products. 

How can I track my order? 

Upon dispatch of your products from our warehouse, you will receive an email with your tracking number and a link to our couriers website which will allow you to track your products in transit.  

What if I am not home when my package arrives? 

Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply if someone is not available to accept delivery. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to us, thus incurring fees for re-shipment of your order.

Will I have to sign for my delivery? 

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

 

RETURNS

What is your refund policy? 

Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to bramble! – no questions asked. For more information, please contact us at returns@thebramble.us.

What are the shipping charges in case of returns? 

You can return your item(s) within seven (7) days. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full refund, less the inbound and outbound associated shipping costs. Shipping costs will vary according to the item(s) and your location. 

If my order is received and I find that something is damaged, what do I do? 

We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while. Each customer needs to carefully inspect their order before the delivery person leaves. If there is any damage or if any product is defective, please refuse delivery and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to claims@thebramble.us. We will cover all associated freight costs if the claim is accepted. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you.